We put together a list of our most frequently asked questions to help
answer some of the questions you may have! If you need additional
assistance or have any other questions, please email us at hello@sundayfate.com (Monday - Friday 9am to 5pm PST) We are happy to answer all questions you may have!

Orders & Payments

1. Changing or Cancelling an order

   Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify or cancel an order that you have already placed.

   However, returning your purchase is easy. For additional information, please email us at hello@sundayfate.com

2. Promotional Terms and Conditions
   All items in the sale category, One-Of-A-Kind Crystals and Large Crystals are final sale and cannot be returned. Discount codes and promotions cannot be combined or stacked upon one another; only one can be used per order. Discount codes and promotions are not valid on subscription items.
3. Payment Methods
   

   Credit Cards- We accept American Express, Mastercard, Visa, Discover,
   Check and U.S. Money Orders. We do not accept Cash or Travelers Checks.

   PayPal - Use any payment method on the growing list of ways to fund a
   PayPal account. Once you have funded your PayPal account, you can use
   our single-click PayPal express feature to speed through checkout.

   Store credit and gift certificates- Of course, you can also use store
   credit or a gift certificate / gift code. Each gift certificate carries
   a gift code you can easily enter when completing checkout. Click here
   to find out more about gift certificates. Our E-Gift Cards are instantly
   delivered via e-mail, redeemable on our website, and they never expire!
   

4. Order Verification
   An order may be flagged as fraud or need additional verification on our end due to a number of factors. These can include issues with payment, discrepancies between the location where the order was placed and the shipping address, or other irregularities that raise security concerns. To ensure the safety and legitimacy of your purchase, we may reach out to you for additional identification or payment verification. This step is to confirm that you indeed placed the order and to protect you from potential fraud. If this happens with your order, we will reach out to you right away to ensure that the delays are minimal.
   
5. Sales Tax
   

   Due to nexus, we are now required to collect sales tax in the following states.

   • Alabama
   • Florida
   • Nebraska
   • Rhode Island
   • Louisiana
   • Massachusetts
   • Hawaii
   • Illinois
   • Indiana
   • Maryland
   • Michigan
   • New York
   • Ohio
   • Utah
   • Maine
   • Washington DC
   • Pennsylvania
   • Kansas
   • Connecticut
   • Kentucky
   • Wisconsin
   • Virginia
   • North Carolina
   • New Jersey
   • Nevasa
   • Minnesota
   • Georgia
   • California
6. Currency
   We recommend for all international orders that you use the Paypal option to process international credit cards. You don't need a Paypal account to use that option! Just choose the Paypal option, and then enter your credit card number.